Participants

You are in control

With our person centric approach we help you explore different housing options. If we are building you a new home we listen to your needs and explore what is possible with our Smarter Living for Life® philosophy.

Illowra do not 'partner' with support providers. As a resident in an Illowra home you have choice and control over who provides your support. We collaborate with the support provider of your choosing to ensure you have a home you love with the supports you want.

Co-design

We understand there is a wide range of different housing needs and we provide a range of solutions for our new build housing projects. Each modern customised dwelling has all the practical features you need, in a home you’ll love to live in. We believe that the design of a building should not limit your opportunity to live independently, that every home should be accessible to everyone regardless of age or ability. Incorporating simple but smart design elements from the beginning improves accessibility and enhances independence.

We are passionate about great outcomes and have consciously developed a person-centred approach. We involve individuals in the design of their new home to meet their specific needs.

Smarter Living for Life^®

Smarter Living for Life® is Illowra’s new build design philosophy, developed around the principles of accessible, co-design, healthy and sustainable building design.

Accessible & safe

Smart building design can make your home easier to access and move around.

Smart design is not just for physical access. We also incorporate design elements to assist improve safety for participants with cognitive, sensory and behavioural challenges.

Co-design

We understand there is a wide range of different housing needs and so listen and collaborate on the design to help meet these specific needs.

Healthy

Health and wellbeing can be impacted with so much time spent at home. Natural light, indoor air quality, and noise pollution are important design considerations in the creation of a healthy home.

Sustainable

We are committed to reducing our environmental impact and reducing energy consumption. A home incorporating sustainable design requires less mechanical heating and cooling, with the added benefit of energy cost savings over time.

Property maintenance and modifications

Our sister company Illowra Living provides SDA Property Management and is a registered and certified NDIS SDA Provider.

We work closely with everyone involved including participants, families, NDIA, support coordinators and support providers to ensure your home is well looked after.

To log a maintenance request please click the button for the request form.

Maintenance Request Form

For EMERGENCY REPAIRS call our 24 hour support line 1300 455 697 (1300 illowra)

To request a home modification please click the button for the request form.

Home Modification Request Form

Feedback

We welcome feedback to improve our service to you.

You can contact us via any of the following methods: 1300 455 697 (1300 illowra) info@illowra.au

Client Feedback Form

Illowra take incidents very seriously. If an incident occurs please advise Illowra on 1300 455 697 (1300 illowra) and then complete an Incident Report Form on the link below.