Participants

You are in control

With our person centric approach we help you explore different housing options. If we are building you a new home we listen to your needs and explore what is possible with our Smarter Living for Life® philosophy.

Illowra do not 'partner' with support providers. As a resident in an Illowra home you have choice and control over who provides your support. We collaborate with the support provider of your choosing to ensure you have a home you love with the supports you want.

Customisation

At Illowra, we understand that everyone has unique housing needs. That's why we provide tailored solutions to customise existing homes, ensuring they support accessibility, independence, and everyday living.

We believe a home's design should never limit a person's ability to live independently. Through thoughtful modifications and accessible features, we enhance comfort, functionality, and freedom, creating homes that work for people of all ages and abilities.

We are passionate about delivering great outcomes and take a person-centred approach to everything we do. By working closely with participants, families, and allied health professionals, we help adapt homes to meet individual needs, preferences, and goals - creating spaces that people love to call home.

Property maintenance and modifications

Illowra Living provides SDA property management and is a registered and certified NDIS SDA Provider.

We work closely with everyone involved including participants, families, NDIA, support coordinators and support providers to ensure your home is well looked after.

To log a maintenance request please click the button for the request form.

Maintenance Request Form

For EMERGENCY REPAIRS call our 24 hour support line 1300 455 697 (1300 illowra)

To request a home modification please click the button for the request form.

Home Modification Request Form

Feedback

We welcome feedback to improve our service to you.

You can contact us via any of the following methods: 1300 455 697 (1300 illowra) info@illowra.au

Client Feedback Form

Illowra take incidents very seriously. If an incident occurs please advise Illowra on 1300 455 697 (1300 illowra) and then complete an Incident Report Form on the link below.